Frequently Asked Questions

General QUestions

What are your hours?

Currently, we are open 7am - 5pm

What is your address?

Our address is: 702 Soquel Ave, Santa Cruz, CA 95062

Do you take reservations for seating?

We do not take reservations, it is first come first serve. 

Do you have parking?

Yes, we have a whole lot for parking behind the bakery as well as street parking.

How long do you serve breakfast?

We serve breakfast till 1:45pm everyday

When is lunch served?

We offer lunch starting at 11AM

When do you bake?

We bake early in the morning so that they are fresh for consumption when our doors open

What form of payments do you take?

Credit & Debit Cards , No Cash

Can I bring my pets?

Animals are allowed on the patio as long as they are well trained and on a leash.

Do you offer delivery?

We offer delivery through Doordash

Do you offer WIFI?

Unfortunately we do not offer Wi-fi at our establishment.

Do you hold on to Pre-Paid orders after their pick up dates?

We will hold on to a pre-paid order for 1 additional day after its pick up date. There are no refunds for orders that are not picked up.

What is your Refund Policy?

 Please head over to our refund policy and read through our policy.

Bakery Questions

What kind of cakes do you offer?

We offer 8 different kinds: Devils Food, Flourless Chocolate, Chiffon, Carrot, Red Velvet, Poppyseed, Mocha, Sponge 

Do you offer dairy or vegan free options?

Currently, we do not offer anything; however, that could change in the future.

Do you offer Gluten free options?

Yes, we have 3 options: Coconut Macaroon, Black Forest Cake, Chocolate Mousse Torte.

Do you offer White Cake?

Yes, our white cake is called Chiffon. Store bought vanilla white cakes have shortening chemicals(basically a substitute for Butter or Margarine, we DO NOT do that)

Do I need to refrigerate cakes?

Refer to our Cake Care information for more details

Do you offer Fondant? 

Yes, Fondant is thick sugar paste that can go on top. This can ONLY be applied on top of buttercream cakes.

Do you take orders for Custom Cakes? 

Yes, we do take orders for custom design cakes. They best way to receive a quote for cakes are to email us at customcakes@butterybakery.com. 

Do you take orders for Custom Cookies?

We do take orders for custom cookies, however, we do have our limits on design. Depending on the design we will be able to do it. If the cookies are too intricate, we will have to decline.